News & Media

Nov-13-2023 9:42:16 AM

Important Update on Withdrawal Processing

Dear Members,

We are committed to ensuring a smooth and efficient operation on our platform. In light of recent challenges with overdue withdrawals, we have made a crucial decision to streamline our process and enhance the platform's stability.

Resetting Pending Withdrawals: To address the backlog and incorrect withdrawal requests, we are resetting all current pending withdrawals. This means that any existing withdrawal requests will be cancelled, and members will need to initiate new requests.

What This Means for You:

Temporary Delay: There will be a short-term delay in processing withdrawals as we implement these changes. We understand this may be inconvenient, but it is a necessary step to restore timely and orderly operations.

Improved Service: Moving forward, this reset will allow us to process withdrawals efficiently within the stipulated timeframes—24 hours for profits and referral commissions, and up to 48 hours for initial deposit withdrawals.

Adherence to Terms: We remind members to follow our Responsible Withdrawal Practices. This includes avoiding multiple small withdrawals that could be combined into a single request.

Your Cooperation Matters: We request your understanding and cooperation as we make these adjustments. This temporary inconvenience is aimed at providing you with a more reliable and stable platform in the long run.

We appreciate your patience and support in this matter. If you have any concerns or questions, please feel free to reach out to our support team.

Thank you for being a valued member of the community.


The Team